**HOLIDAY SHIPPING DEADLINES** Please see the ordering deadlines below in order to receive holiday delivery within the US by December 24th. USPS Priority - December 20th, 3:00pm CST USPS Express - December 22nd, 3:00pm CST **Please note - if you prefer to use Fed Ex, simply email us for rates at email@example.com** We guarantee holiday delivery within the US (or we’ll refund your shipping charge). We DO NOT guarantee international shipping arrival dates. Ordering earlier is advised for customs clearance. USPS INTERNATIONAL SHIPPING DEADLINES PLEASE NOTE this is not guaranteed by Bona Drag. We recommend choosing express shipping!! Delivery to Africa, Central & South America: USPS International Priority - November 30th, 12:00pm CST USPS International Express - December 7th, 12:00pm CST Delivery to Asia/Pacific Rim, Australia, New Zealand, and Mexico: USPS International Priority - December 7th, 12:00pm CST USPS International Express - December 14th, 12:00pm CST Delivery to Canada, Caribbean, Europe and Middle East: USPS International Priority - December 9th, 12:00pm CST USPS International Express - December 15th, 12:00pm CST Please note that some handmade, custom, or pre-order items may not ship immediately, and may not fall under any guarantee. This will be stated in the items description if applicable. HOLIDAY RETURNS During the holiday season, we extend our normal 14 day return policy. All orders placed starting December 1st will fall into the extended return policy. Within this policy, all returns (for either refund or exchange) must be received to us no later than January 5th, 2018. Please see our returns page for return instructions.
Bona Drag ships from Milwaukee, WI via USPS Priority or Priority Express mail with insurance.
5.6% tax on orders for Wisconsin residents.
All orders placed by 12pm CST (Central Time) will ship the same day, not including weekends and holidays. USPS claims 1 – 3 days for priority delivery and 1-2 days for express delivery.
Please note that some handmade, custom, or pre-order items may take longer to ship. This will be stated in the items description if applicable.
Please note that international recipients are responsible for duties, taxes, and brokerage fees upon delivery.
We currently ship international orders via USPS International Priority (6-10 business days) or International Express (5 business days). You will be prompted to specify your preference at checkout. *Please note these shipping times are not guaranteed by Bona Drag. Customs may hold packages and this is out of our hands.
Once an order is given to a USPS carrier the item becomes that carrier's responsibility and Bona Drag is no longer liable. Bona Drag is not responsible for any packages lost or damaged while in transit to a destination outside of the USA.
If it's after 12pm, or a weekend and you want rush shipping, please email us at firstname.lastname@example.org and we'll let you know if this is possible. There will be a $250 minimum purchase for most rush orders.