Returns & Exchanges

Bona Drag will accept your return if mailed within 14 days of the date it was received for an exchange, store credit, or refund.  
Purchases made with a total discount of 30% or higher are only eligible for store credit or exchange.
Purchases made with a total discount of 50% or higher are non-returnable.
Sorry, but we cannot accept returns for beauty products, swimwear, underwear, or custom items.
 
Merchandise must be unworn and in perfect condition with tags still attached (if applicable).
We cannot refund any shipping or handling fees related to your purchase or return.  Please carefully package the item(s) in their original packing materials.
To request a return, follow this link and click on the order you'd like to return.
 
 
You'll then receive an email approving or denying your return according to our policy within 24 business hours.  The return label fee will be deducted from your refund. 
If you'd rather use your own label, please be sure to add tracking and insurance to your package.  We are not liable for lost returns.
 Once your item is received, your return will be processed within 5 business days and you'll receive a confirmation email once processed.

Ship the merchandise prepaid and insured to:
BONA DRAG RETURNS
2433 S Kinnickinnic Ave
Milwaukee, WI 53207

If you plan to make an exchange, please email us at returns@bonadrag.com so we can put the item(s) on hold if needed.
Bona Drag will accept your return if mailed within 14 days of the date it was received for an exchange, store credit, or refund.